Privacy Policy
Effective Date: September 2026 · Last Updated: September 2026 · Contact: [email protected]
At ProsePen, we respect your privacy and are committed to protecting your personal data and scholarly manuscripts. This policy describes how we collect, process, store, and safeguard your information when you use our writing platforms, editorial tools, and cloud services.
1. Information We Collect
We collect information to authenticate accounts, deliver requested editorial services, and ensure platform security:
Account Information
Your email address, secure password hash, and display preferences provided during registration.
Device & Session Data
Browser type, operating system, and session identifiers used to manage active device connections and protect against unauthorized account sharing.
User Content & Manuscripts
Documents, text passages, research queries, and citations you upload or draft within our tools to perform your requested writing and formatting tasks.
Payment & Billing Records
Transaction references, plan types, and billing status through our secure payment gateway. We do not store sensitive payment card numbers on our servers.
2. How We Use Your Information
We process collected data for the following legitimate business and service purposes:
- Service Delivery: To generate, paraphrase, audit, format, and summarize manuscripts at your request.
- System Optimization: To continuously improve our linguistic models, algorithmic quality, and writing assistance features, processing content in an aggregated and de-identified manner.
- Security & Abuse Prevention: To monitor for automated abuse, spam, and unauthorized account access.
- Customer Support: To troubleshoot technical inquiries and process billing requests.
Where text goes when you use an AI action
Spelling, grammar, citation, number, layout and most document checks run on your own device and send nothing. When you press an AI action (rewrite, humanise, paraphrase, translate, summarise, a suggested fix, a consultation), the passage you chose is sent to a language-model service to be processed. We use Google Gemini, Cloudflare Workers AI and DeepSeek, and only if all of those are unavailable, public services that ask for no account. Those providers have their own terms; some free services may keep prompts. Do not send text you must keep confidential through an AI action. We do not sell your text and do not attach your name to it. Data tables analysed in the Writing Desk are processed strictly in memory and are never saved to disk or stored in any database.
3. Data Protection & Security
We deploy modern technical and organizational measures to safeguard your data. All communication between your client device and our services is encrypted using Transport Layer Security (TLS), and stored documents are protected by encrypted storage and strict access controls.
4. Your Rights & Data Deletion
You maintain full control over your documents and account. Documents saved to your cloud vault are deleted automatically 48 hours after you last edit them, and we remind you to download a copy or save it to Google Drive or OneDrive before that happens. You can also remove a draft from your dashboard at any time. If you wish to delete your account or request an export of your information, contact our privacy team at:
5. Cookies & Local Storage
We use essential session tokens and local preferences strictly to maintain authentication, preserve editor states, and store user-selected theme settings. We do not sell personal information to third-party ad networks.
Have questions about our privacy practices?
Contact us directly at [email protected]